Wednesday, 19 December, 2018

Fallout 76 Customer Personal Information Leaked by Bethesda Support

Bethesada Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info
Sherri Watson | 08 December, 2018, 07:03

As Kotaku reports, earlier this week Bethesda's support system started sharing the support tickets of those requesting replacement Fallout 76 bags with other players filing similar tickets.

Fallout 76 server issues have plagued the game's release. Their original post contained an image proving this is happening, but the image has since been removed to protect other's privacy, although that has gone a bit out the window at this point. "Mostly it's your receipts for you power armour set requesting a new bag".

After submitting the tickets, however, the information was passed on to other users thanks to a technical error.

In addition, the fact that numerous changes appeared to increase the amount of busy work in the game rather than reduce it, and were also accompanied by a litany of new bugs and glitches, made the patch that was supposed to feel like the beginning of a long road to redemption feel more like one step forward, one step back.

"These receipts contain all your info", the post reads. This includes being able to view personal information such as e-mail addresses, home addresses, and credit card information. And I know a few of you want a refund that Bethesda has said can't happen.

If you want to see what kind of Creation Club content is available, which is likely one of the reasons for this Fallout 4 update, head over to the official forums to see a Sneak Peek of the new content. And close it! How fun is that? So we will see. I was unable to file a ticket to attempt to replicate the issue, however, as the ticket-submission page was still missing its "submit" button as of press time.

Yesterday, I booted up the game, and it froze and subsequently crashed before I even made it past the main menu. Oh well! See you in Appalachia. Instead, the issue comes from the game's equally troubled $200 Power Armor edition: buyers of the Power Armor edition who went to Bethesda's site to resolve the issue were seeing their personally identifying data (PID) leaked to everybody else who was trying to resolve the issue.

"We are still investigating the incident and will provide additional updates as we learn more".

In the latest in a series of blunders, it appears that a glitch in the Bethesda Support System has led to customer information being leaked to other users.

Bethesda reassured that "no full credit card numbers or passwords were disclosed" and that it plans to notify customers affected by the breath. Be sure to take a look at your financial statements regularly and closely.