Wednesday, 19 December, 2018

O2 down as customers hit by network and 4G problems

O2 data not working as company has network issues O2 investigating UK-wide network outages
Sherri Watson | 06 December, 2018, 15:43

And it's not just smartphone users that are having problems; O2's data network also provides the connectivity for other services including real time information on London's buses.

"Our technical teams are working on the issue with high priority".

Outages were reported across the United Kingdom, including Manchester, London and Exeter.

One of our third party suppliers has identified a global software issue in their system which has impacted us.

An O2 spokesperson said the network was continuing to investigate the problems. "We apologise for any inconvenience".

Mobile network O2 is experiencing problems which are affecting customers across the UK.

O2 has 25 million customers, and supplies network coverage to Sky, Tesco, Giffgaff and Lycamobile, leaving a total of 32 million that use its data. It also affected services that use O2's network, bringing down digital timetables at London bus stops... Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

He said: "We're aware that our customers are unable to use data this morning. We are really sorry and working as hard and as fast as we can to fix this".

O2 said it will be sharing updates on its website when the service changes.

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault. Many have been unable to access the Internet after reporting issues with 4G and data services.