Sunday, 16 December, 2018

Apple to replace unresponsive iPhone X touchscreens for free

Getty  Carl Court Getty Carl Court
Sherri Watson | 12 November, 2018, 20:57

The other issue identified today focuses on SSD-equipped 13-inch MacBook Pro laptops without a touchbar sold between June 2017 and June 2018.

Apple did acknowledge that iPhone X screens may be slow to respond to touch input when exposed to rapid temperature changes.

Users on online forums had complained that their phone was making "random clicks" when they weren't interacting with it, or that it unexpectedly stopped responding. The securities and banking house says that it too expects Apple to cut back on iPhone orders, but also mentions that the company is having issues expanding its profit margins.

There's one caveat: If your screen's damaged, it's likely your device won't qualify for a free display replacement even it has touchscreen issues.

Apple has finally confirmed that some iPhone X units have display issues.

First up is the iPhone X, recently discontinued after the launch of the iPhone XS, iPhone XS Max, and iPhone XR.

Devices affected by this iPhone X screen failure will be repaired, free of charge.

As always, we recommend performing a backup of any devices before bringing them in for any fix or replacement.

Eligible devices will be serviced by Apple or Apple Authorized Service Providers for free.

Apple also said that 13-inch MacBook Pros have "an issue that may result in data loss and failure of the drive".

This program covers affected MacBook Pro models for 3 years from the date of purchase.

You can check your MacBook Pro's serial number to see if your laptop is affected.

It's the latest stumble from Apple, whose products have suffered a string of uncharacteristic technical problems in recent years including faulty Macbook keyboards, overheating laptops, swelling Apple Watch batteries, the error 53 saga which saw iPhone become unusable and the iPhone throttling controversy in which Apple admitted to slowing down old iPhones.