Thursday, 24 January, 2019

PS4 Users Are Claiming That Malicious Messages Are Breaking Their Consoles

PS4 Message Bug Causing Play Station to Crash Ends up Resetting PS4 or Rebuilding Database PS4 Users Are Claiming That Malicious Messages Are Breaking Their Consoles
Sherri Watson | 15 October, 2018, 03:20

Just like previous examples of this bug, the problematic messages just need to contain certain characters to cause trouble. It is unclear how widespread this issue is or how many people have been affected. The bug, in some instances, has been used during matches to cause the opposing team to crash and be unable to complete a match.

Reddit users have given directions on how they have recovered from the crash. The only way to combat the malicious message now is to either turn off messages entirely or only receive messages from people you know and trust. Options for that setting include allowing messages from anyone, friends only, or no one.

Reddit user u/Huntstark explains that the only way to prevent the malicious messages is to set you privacy settings to "Friends Only" or "No One", preventing random accounts sending messages. To do this simply go to settings, account management, privacy settings, personal information, messaging, and selecting one of the above options. Some users said that a factory reset of the device might erase the message and fix the problem, but others said this didn't work and suggested deleting the message from the PlayStation mobile app, or logging into the account from an internet browser. Sony does warn that the procedure could take a long time depending on the type and number of data items on the console.

According to user BorgDrone, basically, someone can "brick" another's PS4 just by using "a message created to exploit a mistake in the code".