Saturday, 20 October, 2018

Microsoft pauses Windows 10 update after files disappear

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Sherri Watson | 08 October, 2018, 14:37

The Windows 10 October 2018 update is reportedly deleting users' personal files after it is installed, and Microsoft has pulled the update from its download site.

"Microsoft wants to encourage people to update quite often", he said.

Microsoft has halted distribution of Windows 10 version 1809 - aka the October Update - after subset of users reported their files on their computers disappeared after upgrading.

It is also asking people who have downloaded the update manually not to install it.

Users took to social media forums such as Twitter, Reddit, and even Microsoft's own support website to complain that the Windows 10 October 2018 update process deleted their documents, including user profiles, photos and music.

The October 2018 update was revealed last week and will bring with it a few new features, like a supercharged clipboard and screenshot tool as well as dark mode for nightime viewing.

#WindowsInsiders If you've run into the "missing files after update" issue for 1809/October 2018 Fall update, please call our support line.

If you have been affected, Microsoft says you should get in touch with them directly.

We hope that Microsoft rolls out a fix by Patch Tuesday next week.

The report further advised users not to move, add, or delete files on their hard drive if they have been affected by the issue. If you've already installed the update, Microsoft is recommending minimizing use of your Windows 10 device as much as possible and contacting them immediately via their number or contact page.