Saturday, 22 September, 2018

Comcast’s Xfinity Mobile is now throttling video and mobile hotspots

Comcast To Launch Video Streaming Service Called Stream A Comcast Xfinity internet service van. Justin Sullivan Getty Images
Sherri Watson | 05 July, 2018, 00:58

While the video streaming change applies to all Xfinity Mobile subscribers, the slower hotspot speeds are only going into effect for those on the unlimited plan.

Although Comcast didn't spell this out, the goal for both these moves is clearly to reduce the amount of data used by Xfinity Mobile customers. The operator added that, later this year, it will allow customers to pay extra to stream video at 720p resolution. This is free just for now, before the company will begin charging a fee for the resolution upgrade sometime this year. Those changes bring Xfinity Mobile's unlimited plans in line with the rest of the big competitors, which include similar restrictions, and there's now much less of a reason to jump ship to Xfinity Mobile.

The next change it made which unlimited customers are sure to love is that hotspot speeds are now capped at 600Kbps.

This update only affects video streaming over cellular data.

After Comcast announced the new throttling policy to its customers, one customer reportedly posted the announcement to Reddit. Second, we're setting personal hotspotting at 3G speeds for all Unlimited customers, which will allow customers to continue to do numerous things they enjoy doing online.

"We're making two changes to our service to help us maintain the low price point of Xfinity Mobile".

For By the Gig customers: hotspot data remains at full speed and is charged as such.

Once again, Comcast spins this as helping you to "conserve data so that it takes longer to reach the 20 GB threshold". For now, customers can contact Comcast for an "upgrade" to 720p video "on an interim basis at no charge". Xfinity Mobile is split into two plans: Unlimited for $45 a month or Pay By the Gig for $12 per GB. If you're a pay-per-GB customer, though, mobile hotspot speeds will stay at 4G speeds.

"We're setting personal hotspotting at 3G speeds for all Unlimited customers, which will allow customers to continue to do numerous things they enjoy doing online". The By the Gig data option will continue to deliver 4G speeds for all data traffic.