Tuesday, 23 October, 2018

BT Plus will grant you unlimited mobile data when your Wi-Fi goes down

BT says it will adopt an open super aggregator strategy for its TV offer BT says it will adopt an open super aggregator strategy for its TV offer
Nellie Chapman | 17 May, 2018, 14:52

Following positive feedback about its new UK-based call centres, BT will now close all overseas sales, accounts and technical support centres and move to a 100% United Kingdom and Ireland offering by 2020.

All this amounts to "the UK's first converged, smart network" apparently, a process BT expects to complete by 2022. Within the announcements (which basically outline plans to use the best bits of each different service), is confirmation that BT will be the "first to market" with a 5G mobile offering.

"We're investing across BT, EE and Plusnet so that we can provide our customers with the widest choice of products and services, on the best networks, and with the best service in the United Kingdom".

Along with this new home broadband there were plenty of other announcements from BT and EE.

BT's consumer converged package "BT Plus" is meant to bring together home broadband, mobile and Wi-Fi capabilities into one converged plan.

Britain's broadband is about to get a major speed boost with BT and EE set to launch a new hybrid service.

EE is becoming the first United Kingdom network to support all major Smart Home ecosystems with new, strategic partnerships with Hive and Nest plus a wide range of smart cameras, thermostats, sensors and lighting - providing options for customers whether they prefer Hive, Google, Apple Homekit, or Alexa smart home ecosystems. Little details like EE's offer of gifting up to 20GB of your 4G allowance to other family members is a nice touch. Plusnet will also launch a new self-service app for mobile customers to view their bill and get help on a range of topics 24/7.

This new "Best Connected" strategy will also see BT return to the High Street in 2018, providing customers with BT products and services in EE stores. This will include BT including the Amazon Prime Video app in addition to Netflix, as well as providing customers with access to NOW TV from 2019. This combines the superfast broadband network with with the 4G network.

Marc Allera, chief executive of EE, was anointed CEO of the BT Consumer business past year, that brought together EE with the existing consumer division to create the £10bn integrated mobile, broadband and pay-TV outfit. The new BT TV app will allow customers to download and play content on the move for the first time, and will also be available on more platforms including Apple TV, Google Chromecast and Samsung Smart TVs.

And what will matter a lot will be TV content and the new move will see BT TV become the first United Kingdom company to include the Amazon Prime Video app as part of the EPG delivered through its set-top box. The My EE app also allows parents and carers to monitor and control how much their children are online and what they're accessing with easy-to-use content filters.