Wednesday, 20 June, 2018

Microsoft to replace faulty Surface Pro 4 screens with new devices

Dropping pool balls on it will not solve your screen flicker issues. But it's probably one of the few things owners haven't tried.                  Sarah Tew  CNET Dropping pool balls on it will not solve your screen flicker issues. But it's probably one of the few things owners haven't tried. Sarah Tew CNET
Sherri Watson | 14 May, 2018, 20:35

Eligible users are those with Surface Pro 4 dealing with the flickergate fix and covered up to three years from the original purchasing date.

Apparently, Microsoft was never able to come up with a permanent solution for the screen flickering either with a firmware update or display driver software.

A lengthy thread on Microsoft's official forum gathered comments from many users experiencing the problem and FlickerGate.com was established to shine a spotlight on the display failures.

That's changed this week.

Microsoft launched its Surface Pro 4 tablet back in October 2015 and since then hundreds of customers have complained about a flickering screen issue on their device. "We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that can not be addressed with a firmware or driver update", reads the support page.

Microsoft has updated the support page on its website to confirm that "We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that can not be addressed with a firmware or driver update". Both consumer and commercial customers are eligible to take advantage of the new replacement process.

"First, ensure that you have taken all the latest Surface and Windows Updates", the advisory note added. That's probably something those experiencing the flickering have already tried, mind.

The full terms of the replacement program are available here on the Microsoft Support website.

"Once an agent has determined that your device is eligible for replacement, you will need to prepare your Surface for service".

Over the past few months, there have been multiple reports of a screen flickering issue that has been irking some Microsoft Surface Pro 4 owners. You can contact customer support for more information about that, so don't expect it to be automatic. Once verified, the user will be required to send in the device which will be replaced [refurbished] within a maximum of eight days after it's received by Microsoft.