Wednesday, 20 June, 2018

MacBook keyboard lawsuit wants Apple to acknowledge bad design

Amazon Summer Sale Vs Flipkart Big Shopping Days Sale Begins 13th May MacBook keyboard lawsuit wants Apple to acknowledge bad design
Sherri Watson | 13 May, 2018, 22:31

Apple is facing a class-action lawsuit over what is alleged to be defective keyboards on its laptop line-up.

Apple came up with a second-generation design, which it used on the refreshed MacBook and, in 2016, on the MacBook Pro.

The lawsuit, that has been filed at the Northern District Court of California, says that "thousands" of users have been inconvenienced by the butterfly keyboards.

Problems with the keyboard have been reported in blog posts and on social media.

Consumers then launched an online petition demanding that Apple recall all of the MacBook Pro laptops since late 2016, and replace the keyboards.

"As a result of the defect, consumers who purchased a MacBook face a constant threat of non-responsive keys and accompanying keyboard failure".

An AppleInsider investigation from April 2018 revealed that the keyboard on the 2016 MacBook Pro failed twice as often as models from 2015 and 2014.

A little more than three years ago, Apple just announced a new MacBook with a "butterfly" keyboard that was 40 percent thinner than its predecessor, and ostensibly four times more stable than the previous "scissor" mechanism that MacBooks employed. "And the spacious Force Touch trackpad gives your fingers plenty of room to gesture and click".

The suit alleges repeatedly that Apple "promoted and sold laptops it knew were defective in that they contain a keyboard that is substantially certain to fail prematurely", and that selling these computers not only directly to its customers but also to third party retailers constitutes a violation of good faith. Out of warranty, it costs about $700 to replace this part on a MacBook Pro. However, if the device is no longer under warranty, then the fix could cost $700.

Girard Gibbs LLP, which is representing the plaintiffs, wrote on its website: "Because typing is the primary goal of laptops, over time, consumers have become more and more frustrated with the keyboard defect".

Apple first unveiled the butterfly mechanism keyboard with its 12-inch MacBook in 2015. A support document issued to some of the authorized service providers talks about a method of cleaning the keyboard with a can of compressed air. Under the lawsuit, Apple is expected to publicly accept the flaw, as complainants seek damages, legal costs and reimbursements of replacement keyboards and MacBooks from Apple.