Saturday, 20 October, 2018

Committee asks Ulster Bank chiefs to explain issues

Money disappears from some Ulster Bank accounts Money disappears from some Ulster Bank accounts
Nellie Chapman | 24 April, 2018, 18:39

The lender said: "As a result of human error, a payment file did not process last night, which means that some transactions applied to some customers accounts since 20th April are temporarily not showing".

"It is very distressing for Ulster Bank customers to discover that money has gone missing from their bank account or that they may have had debit card transactions declined".

TDs have called on Ulster Bank to explain why money has disappeared from some bank accounts.

Any debits due to be paid today will be made once the issue is resolved.

It follows a request from Sinn Féin TD Pearse Doherty to the committee.

"Ulster Bank now needs to put its customers first". 'Please do not resend the payment as we are working to get these processed as soon as possible'.

Account holders began reporting issues to Ulster Bank on Monday, with hundreds of complainants informing the bank of their issues via social media.

"Customers of Ulster Bank have the right to expect their money to appear in their account and to be accessible when they want it".

The bank, which has branches in Ennis and Shannon, has apologised and says it's working to fix the issue.

Another stated: "My salary has disappeared from my account today and my wife had her card declined when trying to pay for a GP visit and medication". Emergency cash is available in branch or via telephony. They are asking affected customers to call 1850 424 365 (from overseas 00353 1 8047475) minicom - 0800 015 4422.

It was hit with a Central Bank fine of up to €5m for the IT failure that left customers unable to access their bank accounts for weeks on end in the summer of 2012. Extraordinary how often this kind of issue happens with this bank.

Under-investment in its systems and the outsourcing of some tasks to Asia have been blamed by unions for the problems.