Friday, 27 April, 2018

FTC: third-party fix services will not void your warranty

FTC warns big tech firms to stop voiding warranties for 'unauthorised' repairs Sticker to the man
Theresa Hayes | 12 April, 2018, 02:45

Flickr via Andrew Cosand.

The FTC says claims by manufacturers that a warranty can only be intact if a consumer buys specified parts are prohibited under the Magnuson-Moss Warranty Act, a law setting out the rules for consumer product warranties.

Tech companies aren't allowed to void your warranty just because you removed a sticker-regardless of what that sticker might say.

Companies who sell products globally and then refuse to deliver warranty on these products in Countries such as Australia and the U.S. are already facing problems the same goes to organisations that have stickers that void warranty. In addition to manufacturers of "cellular devices", warnings were also sent to companies that sell cars and video game hardware.

Stickers on gadgets warning "warranty void if removed" are deceptive and likely to be illegal in the USA, its consumer watchdog has said.

The FTC also said that companies can not void warranties if consumers choose to fix their products with third-party parts - a policy that hurts "consumers who pay more for them as well as the small businesses who offer competing products and services", said Thomas B. Pahl, Acting Director of the FTC's Bureau of Consumer Protection.

In an attempt to crack on conditional warranty coverage, the FTC sent letters outlining its concerns over warranty clauses to six "major companies", and it specifically mentioned those stickers. The first is if the authorized parts and services will be offered for free, and the second is if the FTC grants a waiver for a product. Well, the Federal Trade Commission (FTC) has now deemed these stickers to be illegal.

Apple in February ditched a warranty condition that excluded coverage on iPhones that had displays repaired or replaced by third-party providers. The commission requests that each of the six companies review their warranty materials and correct their policies within 30 days.