Thursday, 20 September, 2018

IndiGo deplanes passenger for complaining of mosquitoes, minister orders probe

Saurabh Rai was offloaded from an Indi Go flight after he complained of mosquitoes Saurabh Rai was offloaded from an Indi Go flight after he complained of mosquitoes
Melissa Porter | 11 April, 2018, 05:47

Keeping in mind safety protocols, as well as the passenger's unruly behaviour, the pilot-in-command chose to offload Rai, the airline said. In a video posted on social media, Rai alleged that he was manhandled by airline staff. However, IndiGo, in a statement, said that the passenger had misbehaved with the crew members and threatened to damage the aircraft.

The video went viral, prompting the government to launch an investigation into the incident.

The airline in November came under scrutiny after video emerged of staff members getting violent with a passenger on the tarmac in a Delhi airport.

An A320 of India low cost company Indigo Airlines is pictured on October 19, 2017, after taking off from the Toulouse-Blagnac airport, near Toulouse.

"I have ordered an enquiry into the incident of off-loading passenger Dr Saurabh Rai by Indigo at Lucknow Airport", Civil Aviation Minister Suresh Prabhu tweeted.

The passenger has said that he will file an FIR into the incident and seek legal recourse apart from writing to the DGCA, Civil Aviation Ministry and the Prime Minister. IndiGo claimed the man's "belligerent behavior" led to his deplaning.

A passenger was removed from an IndiGo flight after he complained about mosquitoes onboard.

This time, the airline has allegedly deplaned a flyer from its flight no. 6E 541 at Lucknow Airport and did not even allow him to use any bus or vehicle service to reach the airport lounge. Following the complaint, the passenger alleged that he was maltreated and was offloaded from the flight.

When he refused to apologise, the flight took off without him and he had to buy another ticket for his travel.

"They manhandled me as well".

In his version, Rai said that he witnessed other passengers too, including children, in discomfort due to mosquitoes and saw them using the aircraft safety information card to ward off the insects. Mr. Rai had initially expressed concerns regarding mosquitos on board.

As per the IndiGo statement, before the "cabin crew on board could address his concerns regarding mosquitoes, Mr Rai aggressively expressed his annoyance and started using threatening language". At first, the airline issued a four-page statement defending its staff, saying that they were only acting in self-defence but later IndiGo chief Aditya Ghosh offered his "personal apologies" on the incident citing deflection from the Indigo culture. However, the safety and security of our passengers as well as colleagues is of primary concern.