Further, the app will also allow users to disable the chat feature and also block some a specific contact.
Messaging and payments continue to converge in India after Google added chat features to its Tez payment app in India. The app will then provide a user with a list of over 80 billers to choose and add your account info and start making payments instantly.
The app has been a hit in India ever since it was released previous year with Google reporting that it had 12 million users in December 2017. The tech giant added the Bharat BillPay system a few weeks ago and now the app is said to have about 13.5 million active users. Adding the messaging factor makes Tez easier and more convenient to use. However, Google and WhatsApp too have jumped on this mobile payments bandwagon in India with Google Tez and WhatsApp Payments respectively.
The payment application which runs on the Unified Payments Interface railroads will now allow consumers to not only send money to each other but also open up an option for conversation around the transaction. Launched previous year, it claims to have more than 15 million registered users.
Available on both Android and iOS, the Android version of Google's digital payments app supports a number of Indian languages apart from English and Hindi, including Bengali, Tamil, Marathi, Telugu, Kannada, and Gujarati.
Although the feature may be useful for some, it feels very shortsighted; beyond offering a marginally more streamlined interface to view one's payments history, there's not really much to be gained here.
Incidentally, Paytm claimed that it was the largest contributor to the overall volume of UPI transactions in the country last month, with over 68 Mn UPI-enabled transactions.
However, with the recent launch of WhatsApp Business in India, the chat app can truly leverage the multiple use cases of WhatsApp Pay by allowing companies to seamlessly receive payments from customers within the app itself.