Sunday, 18 November, 2018

Cleveland Hopkins 'most improved' airport in North America, survey says

Cleveland Hopkins 'most improved' airport in North America, survey says Cleveland Hopkins 'most improved' airport in North America, survey says
Nellie Chapman | 07 March, 2018, 10:49

The airports of Delhi, Mumbai and Hyderabad have secured the No 1 position in their respective categories in the Airport Service Quality (ASQ) ratings for 2017, confirmed the airport officials on Tuesday.

This press release features multimedia.

ACI is a Montreal headquartered prestigious body which keeps watch on the quality of services delivered to the passengers by airports across the world.

In the past year ratings, Mumbai and Delhi airports beat Beijing Airport and Shanghai Pelang Airport, which came a joint second. It said: "This phenomenon reflects the increasingly competitive airport industry operating environment, where continuous service improvement is a key ingredient in business performance".

This year an unprecedented 16 airports were first-time winners, noted ACI World.

Growing by over 20 per cent in the last four years, the passenger throughput at Hyderabad Airport is all set to reach 18 million passengers per annum by the end of current financial year. In North America, the top spot goes to Toronto Pearson and in Europe to Rome Fiumicino.

To compile its rankings, Airports Council International surveyed 600,000 airline passengers in 84 countries, asking about check-in, security screening, restrooms, restaurants and other performance indicators. In 2016, Seoul's Incheon International Airport had bagged the first place, and Mumbai and Delhi had jointly won the second place along with Singapore International Airport.

"This is more than another award; it's a demonstration of relentless year-over-year dedication to customer satisfaction", said Indianapolis Airport Authority Executive Director Mario Rodriguez March 6, upon learning the Indianapolis International Airport (IND) has been named Best Airport in North America - again. The programme served 343 airports in 2017. "Our staff works diligently day in and day out to realize that goal by striving to provide an outstanding customer experience for anyone traveling through our airport". Both the airports have improved their performance on ASQ parameters. "I look forward to celebrating with them in September".