Fried chicken fans have been left fuming after they struggle to get hold of their chicken
21 February, 2018, 12:57
KFC chiefs from American have flown in to the United Kingdom for crisis talks with bosses over its chicken shortage.
Many restaurants are expected to remain closed for days, and Rix even claimed that KFC realised some weeks ago that it had made a mistake by replacing Bidvest with DHL.
In a light-hearted statement on its website informing consumers about the problems, it said: "The chicken crossed the road, just not to our restaurants".
Delivery firm DHL, which took on the contract last November with food service company QSL, said it "regrets" the interruption of supply and is working to rectify the situation as soon as possible.
Consumers of KFC appear to be going through serious withdrawals, with a number of police departments urging customers to stop calling them over the chicken supply crisis.
The poultry shortage is due to a delivery problem after the company chose to start using DHL as its deliverer rather than Bidvest Logistics in order to save money, The Guardian reported.
Open branches are operating on shortened hours or with limited menus.
"We've brought a new delivery partner onboard, but they've had a couple of teething problems -getting fresh chicken out to 900 restaurants across the country is pretty complex", KFC said when the crisis erupted.
KFC was warned months ago that it could face delivery problems by using DHL, according to a union.
The chain's prior supplier, Bidvest Logistics, has six warehouses across the country for distribution while DHL only has one warehouse.
Tower Hamlets Police tweeted: "Please do not contact us about the #KFCCrisis - it is not a police matter if your favourite eatery is not serving the menu that you desire".
DHL managing director John Boulter apologized in a statement for the inconvenience and disappointment caused to KFC and its customers.