The system, called Order-to-Shelf (OTS), "is a tightly controlled system created to streamline and track product purchases, displays, storage, and sales", according to Business Insider, which spoke to several employees familiar with the system.
Looks like the Amazon online model needs a bit of tweaking when it comes to Whole Foods stores.
Business Insider spoke with several Whole Foods employees and discovered that the problem isn't Amazon, it's the archaic buying system that Whole Foods implemented early previous year before they were sold. But for Whole Foods, the empty shelves have nothing to do with the weather. When using the system, workers largely bypass stock rooms and carry products directly from trucks to shelves.
Angry customer responses are crushing morale, Business Insider said.
An afternoon recap of the day's most important business news, delivered weekdays. If you don't recall, the online retailer bought Whole Foods last summer for $13.7 billion, and some have concluded that the food shortages in numerous store's locations are being caused by the heavy increase in foot traffic over the past few months.
"But our hands are tied", an assistant manager from IL told Business Insider.
We checked out the Whole Foods location in Wall Friday morning to see for ourselves, and it was, in fact, well stocked. The change theoretically helps slash costs, save precious store space, and reduce waste.
Whole Foods didn't respond to Business Insider's requests for comment. "Regional and upper store management know about this".
"It's not that we don't care - we do. We do. But our hands are tied".
Worse, employees describe OTS as part of a "militaristic" regime that also penalizes managers if even one box is found "facing the wrong way". "After three write-ups, they can lose their job", Business Insider reports.