Monday, 23 April, 2018

Apple apologizes to owners of older iPhones and slashes battery price

Has Apple done enough to compensate for its #BatteryGate mistakes Apple apologizes to owners of older iPhones and slashes battery price
Sherri Watson | 02 January, 2018, 12:14

Tech giant Apple has apologised for slowing down the performance of older iPhones and promised to slash the cost of replacement batteries as one of a number of measures "to recognise their (customers') loyalty and to regain the trust of anyone who may have doubted Apple's intentions".

It's not only in the U.S. where Apple has slashed the price for replacing batteries in the old iPhones. First, beginning in late January 2018 and lasting for the rest of the year, Apple will reduce the price of out-of-warranty iPhone battery replacement by $50; from $79 to $29, for anyone with an iPhone 6 or later.

The firm will lower the price of battery replacements - now $118 here - to $38.

Apple had been accused of purposefully slowing down older iPhone models.

In response to Apple's apology and offer, iFixit went one better. There are a few ways to do this, either with an app or by waiting a few weeks, when Apple says it will provide customers with more information about their batteries. You will have to install the battery yourself, but the kit includes everything required to do so. In the post, Apple explains the aging process of the batteries in our phones.

For your $29, iFixit includes a brand new replacement battery, a Kit Bit Driver, the appropriate screwdriver bits (Pentalobe, Philips, and Tri-point), a spudger, suction handle, tweezers, adhesive strips, and an opening tool/pick. This is down from approximately Rs 6,000 (plus taxes) the company charged earlier.

Some consumers posting reviews at ConsumerAffairs said they had noticed something was not quite right with their older iPhones.

Apple last week admitted that it had slowed down iPhones without users' consent, and now it is facing at least eight class-actions lawsuits in the U.S. They say Apple did not have its consent to slow down the devices.

"About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE", the statement read. This year's iOS 11.2 extended the feature to the iPhone 7 and 7 Plus. "Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that", said Apple.

In the wake of Apple's recent revelations regarding reduced performance of iPhones with aged batteries, major Android device makers have gone on the record to make hay of Cupertino's woes.

"We know that some of you feel Apple has let you down", Apple said in its posting. We apologize." "The bottom line is did Apple act in a fraudulent manner? And a software update that will hit early next year will give users more insight into battery life.