The Ritz-Carlton directly tweeted Jones, saying: "We're very sorry to hear this. We pride ourselves on providing excellent service to all", and offering the star to DM them so that they can solve the issue.
In response, the hotel tweeted back at Jones apologizing and pledging to "look into this right away".
That is, until she checked in at the Ritz-Carlton hotel in Los Angeles, and got the total opposite of the star treatment!
“They don’t like black people,” the comedian tweeted about the hotel chain
In a statement to Us Weekly, Ritz-Carlton public relations director Amy Campbell said, "Diversity and inclusion are part of the fabric of the Ritz-Carlton culture and operations".
Comedian Leslie Jones had a blast hosting Sunday's BET Awards in Los Angeles ― but according to a tweet from her on Monday, an unpleasant experience at the Ritz-Carlton killed the night.
After posting the comment, Jones did not elaborate on any incident. Even Ritz-Carlton's parent company, Marriott Hotels, got involved. She didn't provide further detail and her rep didn't immediately respond to a request for comment. The beloved Ghostbusters actress, who is always unabashedly herself, consequences be darned, may have had an awesome time hosting the 2017 BET Awards, but things apparently took a serious turn for the worse when it came to her post-show accommodations.
"I leave Twitter tonight with tears and a very sad heart".