Friday, 20 April, 2018

United Airlines not to fire employees who dragged passenger

Nellie Chapman | 20 April, 2017, 07:21

Company executives have, however, said it is too soon to know if the incident is hurting ticket sales.

Munoz said on the call that he spoke with United's Board of Directors and received their support while also adding that no United employees were fired over the incident.

Munoz and other top airline executives apologized again for the fiasco on Tuesday before discussing the airline's latest financial results on a conference call with analysts and reporters.

And as Munoz has repeatedly done in recent days, he apologized to customers and said he took full responsibility for what happened on Flight 3411, including the forcible eviction of David Dao.

In response to the public outcry over the incident, United has said that it will require its employees to book seats on hour in advance, to avoid similar incidents of passengers being forced to give up their seats after boarding.

This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger being removed from a United Airlines flight in Chicago.

Despite last week's disaster, in which a bloodied passenger got forcibly dragged off a flight, United Continental CEO Oscar Munoz said Tuesday there are now no plans to fire anyone at the company.

David Dao, a 69-year-old doctor, was bloodied and dragged off the plane by Chicago airport officers who had been summoned by United employees when Dao wouldn't give up his seat.

"We've always thought to repay our customers" trust with the highest quality of service and deepest level of respect and dignity, ' Munoz said.

United's failed "system" prevented employees from being able to use their common sense to prevent the tragedy, Munoz had said days earlier.

Some politicians and consumer advocates have called for a ban on overselling flights.

Scott Kirby, airline president: It's really too early for us to tell anything about bookings and in particular last week because it was the week before Easter. He said that United's forecast for the April-through-June quarter has not changed.

"We are looking at a broad array of issues", Munoz said.

It has already triggered calls for a boycott of the airline by Asian groups in the U.S., as well as in Vietnam and China.