Airlines has announced to compensate all passengers on the flight in which a passenger was forcibly removed from his seat after refusing to give up his seat on an overbooked flight.
Very early in the life of any flight, the software generates a bumping list, a "just-in-case" list of the first passengers who should be bumped if for any reason there aren't enough seats for everyone who's supposed to fly that day.
United Airlines spokeswoman Megan McCarthy said the passengers can take the compensation in cash, travel credits or miles.
Dao was one of four passengers involuntarily bumped from a United Express flight from Chicago to Louisville, Ky. after airline employees failed to find volunteers willing to switch to a later flight.
"With United, the customer is always last", Christie said. More video clips show the man later returned to the plane, disoriented and bloody. These complex software packages, generally outsourced from either Hewlett Packard Enterprise or IBM, combine all major passenger service functions, including pricing, shopping, reservations, ticketing, check-in and seat assignment, said Brett Snyder, founder of the airline industry blog Crankyflier.com.
Video of the incident has been shown around the world.
Leaders of a key Senate committee have asked United Airlines and Chicago airport authorities to explain what led to the incident, saying United's explanation "has been unsatisfactory, and appears to underestimate the public anger about this incident".
"I deeply apologize to the customer forcibly removed and to all the customers aboard", Munoz said in a statement. He can't be. He was a paying passenger sitting on our seat in our aircraft and no one should be treated that way.
He said Dao is not at fault.
Because these rules were frequently violated, he prepared and distributed tens of thousands of wallet-sized cards containing the text of the smoking rules so that nonsmoking passengers would know their rights, and could present the card to flight personnel if necessary to help insure enforcement. The identity of the person with whom he was talking is unknown.
The 300 officers on the Aviation Department's certified police force do not carry weapons (nor have they ever done so), but they have been asking to be armed since the force's founding 30 years ago, according to the Chicago Sun Times.
After the incident, Dao remains hospitalized at a Chicago area medical facility, according to his lawyers.
A video of the man being pulled from his seat after he refused to leave the full plane has been seen around the world and resulted in harsh criticism for United and Aviation Department police.
Two online petitions calling for Munoz to step down as chief executive had more than 124,000 signatures combined by Wednesday afternoon, but he told ABC that he had no plans to resign over the incident.